Refund policy
30-Day Return Window
We stand behind the quality, craftsmanship, and freshness of our coffee products and brewing equipment. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.
Return Eligibility & Food Safety Standards
Due to strict food safety, public health, and sanitation regulations regarding consumable goods and kitchenware:
• Whole bean and ground coffee products MUST be unopened, unbrewed, with factory seals and valve packaging fully intact. Opened or partially consumed coffee bags cannot be returned or refunded for health and food safety reasons.
• Coffee equipment (grinders, kettles, French presses, espresso tools, and drinkware) MUST be completely unused, free of liquid/coffee grounds residue, and returned in their original packaging with all manuals, cords, and accessories included.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects or items damaged during transit upon unboxing are eligible for a 100% full refund or immediate free replacement.
Non-Returnable Items
• Opened, unsealed, or brewed coffee bean bags and grounds.
• Coffee gear or drinkware showing signs of use or coffee residue.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on all eligible unused and unopened items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Return
1. Email info@coffeesell.shop with your original order number, reason for return, and photos showing the unopened condition and original packaging of the product.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the item securely in its original box along with protective cushioning to prevent transit damage.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.
Return Address
Please ship all authorized returns directly to our operational center:
coffeesell
125 Hinge Iron
Cibolo, TX 78108
United States
Refund Processing
Once your returned item is received and inspected at our Cibolo facility to confirm unopened and unused condition, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you wish to select a different roast profile, grinder model, or gear color, please return your unused original item for a full refund and place a new order on our website.
Damaged or Defective Products Upon Delivery
If your order arrives with broken glass carafes, dented kettles, or non-functional electrical parts, please contact info@coffeesell.shop within 7 days of receipt with photos demonstrating the damage. We will issue a full refund or ship a replacement unit immediately at no extra cost.
Contact Us
For questions regarding returns, email info@coffeesell.shop or call +1 (281)-800-0631.